Refund policy

Thank you for shopping with PURE HAIR CO. Due to the nature of our products, ALL SALES ARE FINAL.

No Returns or Refunds NO EXCEPTIONS 

We do not accept returns, exchanges, or refunds under any circumstances once an order has been processed and shipped, except as explicitly stated below.

This policy applies to, but is not limited to:
    •    Hair extensions, wigs, bundles, closures, frontals
    •    Hair care products
    •    Accessories and tools
    •    Sale items, promotional items, and discounted items

By completing a purchase on our website, you acknowledge and agree to this policy in full.

 

Eligible Exceptions (Damaged or Expired Products Only)

A return or refund may be considered only if:
    1.    The product arrives damaged, expired, AND
    2.    You notify us within 48 hours of delivery.

3. You request a review on a product which pure hair co. will FIRST try to remedy the product.

To request a review, you must provide:
    •    Clear photos and/or video of the damaged or expired product
    •    Photos of the original packaging
    •    Your order number

Requests submitted after 48 hours of delivery will be automatically denied.