Shipping policy

Thank you for shopping with Pure Hair Co. Please review our Shipping Policy carefully before placing an order.

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Order Processing Time

All orders require up to five (5) business days to process before shipment.
    •    Processing time includes order verification, quality control, packaging, and fulfillment.
    •    Business days are Monday through Friday, excluding weekends and U.S. federal holidays.
    •    Orders placed after business hours, on weekends, or on holidays will begin processing the next business day.

Processing time is separate from shipping time.

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Shipping Time

Once your order has been processed and shipped, delivery typically takes 3–5 business days, depending on your location and the carrier selected at checkout.

Shipping time estimates are not guaranteed and may vary due to circumstances beyond our control.

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Shipping Carriers

We ship using third-party carriers, including but not limited to USPS, UPS, and FedEx. Carrier selection is at our discretion unless otherwise specified at checkout.

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Delays & Force Majeure

Pure Hair Co. is not responsible for shipping delays caused by factors beyond our control, including but not limited to:
    •    Carrier delays or service interruptions
    •    Weather conditions or natural disasters
    •    Acts of God
    •    Customs inspections
    •    Labor strikes
    •    Supply chain disruptions
    •    Incorrect or incomplete shipping information provided by the customer
    •    High order volume or peak seasons

Such delays do not qualify for refunds, cancellations, or chargebacks.

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Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Tracking updates are provided by the carrier, and we are not responsible for inaccuracies or delays in carrier tracking systems.

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Risk of Loss

Risk of loss and title for purchased items pass to the customer upon delivery confirmation by the carrier.

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Incorrect Address & Returned Packages

Customers are responsible for providing accurate shipping information.

We are not responsible for:
    •    Orders delivered to incorrect addresses provided by the customer
    •    Packages marked as “Delivered” by the carrier but claimed as not received

Returned packages due to incorrect addresses or delivery failures may be reshipped at the customer’s expense or deemed forfeited.

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International Shipping (If Applicable)

International shipping times vary and may be subject to customs delays, duties, and taxes. We are not responsible for customs clearance delays or additional fees.

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Contact Information

For shipping-related inquiries, please contact:

Pure Hair Co.
Email: adeatalise@gmail.com
Location: Georgia, United States

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Acknowledgment

By placing an order with Pure Hair Co. you acknowledge that you have read, understood, and agreed to this Shipping Policy.